Shipping policy
Shipping & Fulfilment Policy – Flip Gear
This Shipping & Fulfilment Policy forms part of the Terms and Conditions of Flip Gear. By placing an order with Flip Gear, you agree to the shipping and fulfilment terms properly presented and incorporated into your purchase.
Nothing in this policy excludes or restricts statutory consumer rights that cannot lawfully be excluded.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Processing times may occasionally be extended during promotional periods, holidays, product launches, unusually high order volumes, stock transfers, or other exceptional circumstances.
Processing time is separate from the estimated shipping or delivery time.
Once an order has entered processing, fulfilment, packaging, or shipping, we may be unable to modify or stop that order.
2. Estimated Delivery Times
Delivery estimates displayed on our website or during checkout are estimates based on the destination, shipping method, fulfilment location, and carrier information available at the time of purchase.
Actual delivery times may be affected by:
- International transit
- Carrier processing
- Customs clearance
- Local postal services
- Weather conditions
- Public holidays
- Peak shopping periods
- Local delivery restrictions
- Events outside our reasonable control
Where applicable law or an expressly agreed delivery term provides customers with additional rights regarding delayed delivery, those rights remain unaffected.
3. International Manufacturing & Fulfilment
Flip Gear operates using a global supply and fulfilment network.
We may work with approved manufacturers, suppliers, warehouses, fulfilment centres, sourcing partners, and logistics providers located in different countries around the world.
As a result, your Flip Gear order may be manufactured, stored, packaged, processed, fulfilled, or dispatched from an international location, including China or another country outside your country of residence.
The country from which a parcel is dispatched does not necessarily represent Flip Gear's business location.
Tracking information, customs documentation, shipping labels, packaging, courier information, or parcel-origin details may therefore reference:
- China or another international country
- A third-party manufacturer
- An international warehouse
- A fulfilment centre
- A logistics provider
- A local or international shipping partner
The use of an international manufacturer, supplier, warehouse, or fulfilment location does not by itself mean that a product is counterfeit, defective, unauthorised, incorrectly supplied, or materially different from the product ordered.
Similarly, the country of dispatch or the appearance of a third-party logistics provider in tracking information does not by itself establish grounds for a refund or product-misrepresentation claim.
This section does not restrict customer rights where the actual product received is faulty, damaged, incorrect, unsafe, or materially different from its description.
4. Third-Party Shipping & Logistics Partners
Flip Gear may use third-party postal services, couriers, freight networks, fulfilment companies, and last-mile delivery providers.
A single shipment may pass through multiple logistics providers before reaching the customer.
As a result, customers may receive tracking updates, emails, SMS notifications, or delivery information containing the name of a logistics provider other than Flip Gear.
This is a normal part of our international fulfilment process.
5. Packaging & Shipping Labels
Because Flip Gear works with international fulfilment partners, the external parcel packaging may contain warehouse, manufacturer, customs, courier, or logistics information belonging to a third party.
Products may also arrive in supplier or fulfilment packaging where applicable.
Differences in external shipping packaging, warehouse information, courier branding, customs information, or dispatch labels do not by themselves constitute a product defect or misrepresentation.
Customers should assess the actual product received against the applicable product description and order information.
6. Tracking Information
Where tracking is available, customers will normally receive tracking information after their order has been dispatched.
Tracking information may take time to become active after a shipping label is created or after a parcel enters the carrier network.
International shipments may also experience periods where tracking does not update while the parcel is:
- Moving between logistics facilities
- In international transit
- Awaiting customs clearance
- Being transferred to a local delivery provider
A temporary absence of tracking updates does not necessarily mean that a parcel has been lost.
7. Multiple Packages
Where an order contains multiple products, items may occasionally be fulfilled from different warehouses or suppliers.
Your order may therefore arrive in more than one package and on different dates.
Separate tracking numbers may be provided where available.
Receiving only part of a multi-package order does not necessarily mean that the remaining products are missing.
8. International Shipping
Where Flip Gear offers international delivery, shipping times may vary according to the destination country, fulfilment location, customs procedures, and local carrier network.
International shipments may pass through one or more countries or logistics hubs before reaching their final destination.
Customers acknowledge that international delivery may involve:
- International transit
- Customs processing
- Transfer between multiple carriers
- Local postal or courier processing
- Additional tracking events
9. Customs, Duties & Import Charges
International orders may be subject to customs inspections, duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country's authorities.
Where such charges are legally and properly the customer's responsibility and have been appropriately disclosed, the customer is responsible for paying them.
Flip Gear does not control charges independently imposed by customs authorities or other government agencies.
10. Shipping Address Responsibility
Customers are responsible for providing complete and accurate shipping information when placing an order.
This includes:
- Recipient name
- Complete street address
- Apartment, flat, or unit number where applicable
- Correct postcode or ZIP code
- Correct country
- Accurate contact information
Customers should contact Flip Gear immediately after ordering if they discover an error in their shipping information.
Once an order has entered processing, fulfilment, or shipping, we cannot guarantee that an address can be changed.
11. Failed Delivery & Unclaimed Parcels
Customers are responsible for reasonably cooperating with the delivery process and monitoring available tracking information.
A shipment may be returned or otherwise affected because of:
- Incorrect or incomplete customer-provided information
- Failure to collect a parcel
- Repeated failed delivery attempts
- Refusal of delivery
- Failure to respond to reasonable carrier instructions
Refusing delivery or intentionally failing to collect a parcel does not by itself constitute a properly submitted cancellation or return request.
Where additional costs arise for reasons attributable to the customer, reasonable return or reshipping costs may apply where permitted by law.
12. Shipping Delays
While Flip Gear and its logistics partners aim to deliver orders within the estimated timeframe, international shipping may occasionally experience delays.
Potential causes include:
- Customs inspections
- Carrier delays
- International transit disruption
- Weather
- Public holidays
- Local delivery restrictions
- High shipping volumes
- Events outside our reasonable control
If your order appears significantly delayed, please contact Flip Gear Support so that we can investigate the shipment.
Where applicable consumer law provides a right to cancellation, refund, or another remedy because an order has not been delivered within a legally required or expressly agreed period, those rights remain unaffected.
13. Lost Shipments
A shipment will not automatically be considered lost merely because tracking has temporarily stopped updating or the estimated delivery date has passed.
Where a shipment appears lost, Flip Gear may investigate the matter with the relevant fulfilment provider or carrier before determining the appropriate resolution.
Customers may be asked to provide reasonable information necessary for the investigation.
Where an order is confirmed as lost and Flip Gear remains legally responsible for delivery, the appropriate replacement, refund, or other legally required remedy will be provided.
14. Packages Marked as Delivered
If tracking indicates that a parcel has been delivered but you cannot locate it, please first check:
- The delivery location
- Any designated safe place
- With household members
- With building reception or management
- With neighbours where appropriate
- Any collection point identified by the carrier
If the parcel remains missing, contact Flip Gear Support.
Flip Gear may review available evidence including tracking information, delivery confirmation, carrier records, delivery photographs, GPS or location information where available, and customer communications.
A carrier's "Delivered" status may be considered relevant evidence of delivery but will be assessed together with the circumstances of the claim and applicable consumer law.
15. Damaged Packages
If your parcel or product arrives visibly damaged, please contact Flip Gear as soon as reasonably possible.
Please retain the product and packaging and provide, where reasonably requested:
- Photographs of the external packaging
- Photographs of the shipping label
- Photographs of the complete product
- Close-up photographs of the alleged damage
- Any other reasonable information necessary to investigate the claim
Verified damaged-product claims will be handled in accordance with the Flip Gear Return & Refund Policy and applicable consumer law.
16. Express & Premium Shipping
Where Express, Priority, or another premium shipping service is available, the applicable price and estimated delivery information will be presented before purchase.
Express shipping generally prioritises the applicable shipment or uses a faster available delivery service.
However, express shipping does not eliminate normal processing time, customs procedures, carrier disruptions, or circumstances outside reasonable control unless a specific guaranteed delivery service is expressly stated.
Where an express or premium service is not provided as agreed, any refund entitlement relating to the shipping upgrade will be handled in accordance with applicable law and the circumstances of the order.
17. Order Changes & Cancellations
Customers wishing to modify or cancel an order should contact Flip Gear as soon as possible.
Once an order has entered processing, packaging, fulfilment, or shipping, we may be unable to intercept or modify the shipment.
If an order cannot be stopped, the customer should follow the applicable cancellation or return procedure.
Any statutory cancellation rights remain unaffected.
18. Returns Are Not Sent to the Dispatch Address
Customers must not automatically return a product to the manufacturer, supplier, warehouse, or address printed on the original shipping parcel.
Because Flip Gear uses multiple international fulfilment partners, the original dispatch location may not be authorised to receive customer returns.
Customers must contact Flip Gear Support before returning an item so that the appropriate return instructions can be provided.
Returns sent independently to an incorrect facility may experience delays or may be impossible to identify.
19. Shipping Fraud & Abuse
Flip Gear may investigate suspected fraudulent or abusive shipping claims.
This may include:
- False non-delivery claims
- Altered tracking information
- False damaged-package claims
- Deliberately providing incorrect shipping information
- Repeated claims involving parcels confirmed as delivered
- Attempts to obtain duplicate refunds or replacement products
Where Flip Gear has reasonable evidence of fraud or abuse, we may reject discretionary compensation, restrict future purchases, cancel affected orders, and provide relevant evidence when responding to a payment dispute.
This does not restrict legitimate statutory consumer rights.
20. Chargebacks & Delivery Disputes
Customers experiencing a shipping or delivery problem are encouraged to contact Flip Gear Support so that the matter can be investigated.
Where a shipping-related payment dispute or chargeback is initiated, Flip Gear may provide relevant evidence to the applicable bank, card issuer, payment processor, or dispute-resolution provider.
Evidence may include:
- Order confirmation
- Customer-provided shipping information
- Dispatch confirmation
- Tracking history
- Carrier records
- Delivery confirmation
- Delivery photographs where available
- Customer communications
- Replacement or refund records
- The applicable shipping terms presented when the order was placed
Nothing in this section prevents a customer from exercising a lawful right relating to non-delivery, an unauthorised transaction, or another statutory consumer remedy.
21. Acceptance of Shipping Terms
By placing an order with Flip Gear, the customer enters into a contract with Flip Gear subject to the shipping and fulfilment terms properly presented and incorporated into the purchase at the time the transaction is completed.
Customers are responsible for reviewing applicable shipping methods, charges, delivery estimates, international fulfilment disclosures, and related policies before completing their purchase.
Agreement to Flip Gear's contractual policies does not waive statutory rights that cannot lawfully be excluded.
22. Contact Flip Gear
For shipping, tracking, delivery, or fulfilment enquiries, contact:
Email: brcomfy.corp@gmail.com
Instagram: @flip_gear
Please include your order number and the email address associated with your purchase wherever possible.
Important Notice
Nothing in this Shipping & Fulfilment Policy is intended to exclude, restrict, or replace consumer rights or remedies that cannot lawfully be excluded under applicable law.